Privacy Policy

Effective Date: 28/09/2024

Human Relief Welfare (“we,” “our,” “us,” or “the Charity”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] (the “Website”) and interact with our services in compliance with the UK General Data Protection Regulation (“UK GDPR”).

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are

Human Relief Welfare is a registered charity based in the UK, providing humanitarian aid and welfare services to vulnerable communities worldwide. We are the data controller responsible for the processing of personal data through our Website.

Contact Information:
- Email: info@humanreliefwelfare.org
- Address: Human Relief Welfare, 504 Kingsland Rd, London E8 4AE
- Phone: [insert contact number]

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Register for an account
Make a donation
Subscribe to our newsletter
Sign up to volunteer
Contact us via email, phone, or the Website

Types of Data We Collect:

Personal Identification Information: Name, email address, postal address, phone number
Financial Information: Payment card details, donation history (processed via third-party providers)
Technical Data: IP address, browser type, and information collected through cookies and similar technologies
Communications Data: Your messages or queries submitted via forms on the Website

3. How We Use Your Information

We use your personal information for the following purposes:

To process your donations and issue receipts
To communicate with you about your donations, projects, and volunteering opportunities
To send you newsletters, updates, and fundraising campaigns (with your consent)
To maintain and update our donor and volunteer records
To comply with our legal obligations (e.g., charity reporting requirements)
To improve and personalise the content and experience on our Website

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Consent: When you provide consent to receive marketing communications or newsletters.
Contractual Necessity: When processing is required to fulfill a contract, such as processing donations or providing you with services you request.
Legal Obligation: When we are legally required to process your data (e.g., tax reporting).
Legitimate Interest: When processing is necessary for our legitimate interests, such as improving our services, fundraising, or responding to your inquiries, unless those interests are overridden by your data protection rights.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

Third-Party Service Providers: We may share your data with trusted third parties who assist us in operating our website, processing donations, or managing communications (e.g., payment processors, email platforms). These parties are required to protect your data and only use it for the purposes we specify.
Legal Requirements: We may disclose your personal information if required by law, such as to comply with a court order or legal process, or to enforce our Terms and Conditions.

6. International Data Transfers

We may transfer your personal data outside of the UK or European Economic Area (EEA) when using third-party service providers based in other countries. We ensure that these transfers comply with the UK GDPR by using appropriate safeguards, such as Standard Contractual Clauses or ensuring the provider is in a country deemed to have adequate data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. The specific retention period depends on the type of data and the legal basis for processing:

Donation records: Retained for up to 7 years for tax and auditing purposes
Marketing communications: Retained until you opt out or withdraw consent

8. Your Rights Under UK GDPR

You have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request deletion of your data where it is no longer needed, or if you withdraw consent (subject to legal exceptions).
Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing.
Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at [insert contact email]. We will respond to all requests within one month, as required by law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities on our Website to improve your experience. You can control the use of cookies through your browser settings, but disabling cookies may limit some features of the Website.

For more detailed information, please refer to our [Cookie Policy](insert link to cookie policy).

10. Data Security

We take reasonable technical and organizational measures to secure your personal data and protect it against unauthorized access, loss, or misuse. These measures include encryption, secure payment gateways, and restricted access to personal data.

11. Children’s Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us immediately, and we will take steps to delete that information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or operational requirements. We will notify you of any material changes by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

13. Complaints

If you are not satisfied with how we process your personal data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@humanreliefwelfare.org
Address: Human Relief Welfare, 504 Kingsland Rd, London E8 4AE
Phone: [insert contact number]